| Quality Systems |
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| Total Quality Management |
In keeping with it’s vision to make customer satisfaction the core of its business philosophy, Exide Industries Limited, has implemented an exhaustive ‘Total Quality Management’ program throughout the organization.
TQM is a strategic initiative of our Company and we have progressed a lot along this unending journey towards Business Excellence. Our Quality Management System (QMS) is certified to ISO 9001 for Industrial Division as well as Submarine Division. For our Automotive Division the QMS is certified to ISO/TS-16949. These certifications although issued in the names of the different factories, however include all our business processes of R&D, Manufacturing, Marketing, Sales, After-Sales Support and Corporate functions.
The Environmental Management System (EMS) is certified to ISO 14001.
The Occupational Health & Safety (OH&S) system is certified to OHSAS-18001.
Our certification body is the renowned TUV-NORD headquartered in Germany. |
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| Our TQM efforts are focused around the 3 broad dimensions of; |
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Customer Orientation |
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Process Improvements, and |
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People Involvement. |
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The aim of all our processes is geared towards customer satisfaction, which is periodically measured to give us feedback about our performance and act as trigger points to undertake corrections and improvements. Our processes have been mapped and defined in the QMS / EMS / OH&S systems, and actions are taken to continually improve upon them in order to improve the quality of products and services, reduce cost, reduce waste and improve efficiencies. People involvement is ensured through team working such as Quality Circles and Small Group Activities. From system certifications we have extended to Business Excellence based on the European Foundation for Quality Management (EFQM) MODEL. Over the last few years we have won a number of awards and accolades from different Chambers of Commerce, Forums and Customers. They include the prestigious CII-EXIM Business Excellence Awards, the Manufacturing Excellence IMEA Awards by Frost & Sullivan , Corporate Environment Excellence Award from TERI , to name a few . |
| Our TQM activities also include the initiative of Total Productive maintenance (TPM). Our state-of-the-art factories are implementing the rigorous road map given by the Japanese Institute of Plant Maintenance (JIPM). This is paying rich dividends in the form of improvement in Production, machine utilization, Reduction of downtime, Reduction of Cost, etc. one of our factories has already been recommended for the JIPM-TPM award. |
| Extract of our various policies |
| Quality Policy: |
| The aim of the Company is to always provide satisfaction to customers. |
| The Company will develop, design, produce and market products and services that cater continuously to the needs and expectations of customers and succeed in gaining/retaining a competitive edge. |
| A Quality System meeting international standards will be implemented and maintained. |
| Procedures and processes shall be standardized and effective control systems instituted to eliminate variability due to non-conformance. The standards and systems shall be continually reviewed and upgraded. |
| Periodic audits and management reviews shall be carried out. |
| Human resources will be developed through planned and structured training and development programmes to be conducted on a regular basis. |
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| Environmental Policy |
| Minimize the adverse impact of our activities, products and services by implementing an environmental management system. |
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Prevent pollution, through waste minimization at the source, recovery/treatment of emissions and releases, conservation of energy, re-cycling and optimum use of resources. |
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Continually improve our environmental performance through setting and reviewing associated objectives and targets and periodic evolution. |
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Comply with applicable legal requirements and other requirements related to our environmental aspects. |
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Communicate with all interested parties and all people working for or on behalf of our organization. |
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| Total Productive Maintenance (TPM) Policy |
We, the members of Exide Industries Limited in our pursuit of excellence and customer satisfaction are committed to achieve optimum utilization of all available resources by implementation of Total Productive Maintenance.
The aim of organization is to: |
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Improve Overall Equipment Efficiency by eliminating all losses. |
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Strive for Zero breakdowns, Zero defects and Zero accidents. |
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Train, Involve and Empower people. |
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Create a safe and clean working environment. |
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| Occupational Health & Safety Policy |
We at Exide Industries Limited, believe in our core values of striving for Excellence and Responsible Corporate Citizenship and hence are committed to providing a healthy and safe working environment throughout the organization.
It is the policy of the company to: |
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Ensure that operations and processes, are safe and free from risk to health. |
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Comply with all applicable legal and other requirements related to identified OH & S risks. |
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Ensure continual improvement in our OH & S Management System and its performance by setting and reviewing objectives and targets. |
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Educate and involve persons, working under the control of it, in OH & S activities. |
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This OH & S Policy shall be made available to interested parties. |
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| Our Certifications |
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| Factory |
SBU |
QMS |
EMS |
OH & S |
| Shamnagar |
Industrial |
ISO-9001 |
ISO-14001 |
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| Automotive |
ISO/TS-16949 |
ISO-14001 |
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| Chinchwad |
Automotive |
ISO/TS-16949 |
ISO-14001 |
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| Haldia |
Industrial |
ISO-9001 |
ISO-14001 |
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| Automotive |
ISO/TS- 16949 |
ISO-14001 |
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| Hosur |
Industrial |
ISO-9001 |
ISO-14001 |
OHSAS 18001 |
| Automotive |
ISO/TS- 16949 |
ISO-14001 |
OHSAS 18001 |
| Taloja |
Automotive |
ISO/TS- 16949 |
ISO-14001 |
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| Bawal |
Automotive |
ISO/TS-16949 |
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| As is expected Batteries produced by Exide Industries Limited, are also certified to meet all relevant Indian Standards. Apart from official recognition, our customers have also vetted ‘Exide Quality’. The expression of customer appreciation ranges from informal letters by individuals to formal acknowledgements by multinational Companies such as Honda, Toyota & Hyundai. Exide is also Global Supplier to American Power Conversion, the World’s largest UPS manufacturer. |
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